Brio Leadership

Positive intentions are powerful!  Many scientific studies have indicated that our thoughts are not private, and our thoughts create results.  Here is an interesting story from my recent experience that demonstrates the power of positive intentions.

I have an eleven year old car that I love, but it is beginning to have some maintenance problems.  On the advice of a mechanical friend, I started bringing the car into the dealership to have its major maintenance done, so I could get it “done right the first time”. In December, I brought the car in to have the radio replaced because the display panel had worn out and was no longer readable.  I paid an insane amount of money to install a factory-built replacement radio. Since then, the radio’s reception has been intermittently beset with extreme static, so extreme that I have to turn off the radio.  The next time I turn it on, it’s fine.  Recently, the car has demonstrated another maintenance problem, a high pitched squeal when running cold.  I realized it was time to bring the car back to the dealership.

I do not enjoy bringing my car into the dealership because a) it is extremely expensive,  b) it is not always done right the first time, and d) this dealership fails to provide the details of excellent customer service, like returning calls when asked and responding to negative feedback in a constructive way.  I was not looking forward to dealing with them again, I was especially not looking forward to the possibility of paying big bucks to repair of the squeal, and I was worried that they’d make me pay again to have my newly replaced radio fixed.

Then I caught myself in this maelstrom of negative thinking, and I pulled myself up short.  I realized that I was attracting the wrong kind of service from them with my “expecting the worse” thoughts.  So, the morning of my appointment at the dealership, I set the stage for a positive encounter: I dressed up like a true business woman, right down to the stockings and high heels (not the jeans and tee-shirt I usually wear when working at my home office!).  As I drove to the dealership, I affirmed that I was going to get great service, I visualized (or imagined hearing) the successful repair of the squealing belt and the radio.  I anticipated that I was not going to have to pay an exorbitant fee for the repair of my car.   I put a smile on my face, and had great expectations.  I arrived at the dealership curious to see what would happen.

Long story short – the dealership tightened the car’s doo-hickey belt to fix the squeal and checked the connections on the radio antenna.  Although they couldn’t reproduce the radio problem, it hasn’t acted up since. Here’s the kicker – I got a bill for ZERO dollars.  And, they called me “ma’am” the whole time.

Affirmation:

I monitor my thoughts with lovingkindness, knowing that I have no private thoughts.  My intentions create positive outcomes for me.

This entry was posted on Sunday, February 3rd, 2008 at 8:56 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.