Our latest blog post:
Thinking Questions
July 25, 2019
When team members come to you with a problem, is your first instinct to tell them what to do? Of course it is. Jumping into help is a normal thing. What is the benefit of helping the employee think
through what to do vs. telling them what to do? Research shows that advising or telling is effective only 1/13 of the time. What is far more effective is to ask probing questions and encourage your team
member to think for themselves.
Next time someone comes to you with a problem, you might set the stage with, “Hmm, you have a good challenge there. Would it be OK for me to ask you some thinking questions to help you plan your
actions?”
through what to do vs. telling them what to do? Research shows that advising or telling is effective only 1/13 of the time. What is far more effective is to ask probing questions and encourage your team
member to think for themselves.
Next time someone comes to you with a problem, you might set the stage with, “Hmm, you have a good challenge there. Would it be OK for me to ask you some thinking questions to help you plan your
actions?”
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