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Customer Service Skills
The business case for serving customers with excellence
Why customers aren’t always right, but they are always the customer
Emotional intelligence is the key to great customer service
How the brain of a customer works
How to amp up your listening skills
Exercise
How and when to use empathy, apologies and headlining
Exercise
How to convey a professional image, both in person and on the phone
Do’s and Don'ts to avoid angering a customer
The art of handling an angry customer – steps to take, steps to avoid
Exercise & role play
EOS
Coaching
Team Coaching Assessment
Engage
>
Company Culture Audit
The Leadership Challenge
Speaking
Leadership Development
Workshops
Management Skills Development
>
Delegation Skills
Effective Communication Skills
Time Management Skills
Customer Service Skills
Coaching & Feedback Skills
Women's Leadership Skills
Books
Happy Mondays
Your Company Culture Ecosystem
>
Sample chapter
Press Kit
Radio show recordings
A Forgiveness Journal
Spectacular Support Centers
Blog
Resources
Your Company Culture Quiz
White Papers
Partners
About Brio
Client Results
Brio Team
Community Involvement
Contact