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Customer Service Skills

Customer Service Skills

  • The business case for serving customers with excellence
  • Why customers aren’t always right, but they are always the customer
  •  Emotional intelligence is the key to great customer service
    • How the brain of a customer works
  • How to amp up your listening skills 
    • Exercise
  • How and when to use empathy, apologies and headlining
    • Exercise
  • How to convey a professional image, both in person and on the phone
  • Do’s and Don'ts to avoid angering a customer 
  • The art of handling an angry customer – steps to take, steps to avoid
  • Exercise & role play

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Copyright © 2020 Brio Leadership
6106 Sierra Leon, Austin, TX 78759
8
17-706-7027
  • EOS
  • Coaching
    • Team Coaching Assessment
    • Engage >
      • Company Culture Audit
      • The Leadership Challenge
      • Speaking
  • Leadership Development
    • Workshops
    • Management Skills Development >
      • Delegation Skills
      • Effective Communication Skills
      • Time Management Skills
      • Customer Service Skills
      • Coaching & Feedback Skills
      • Women's Leadership Skills
  • Books
    • Happy Mondays
    • Your Company Culture Ecosystem >
      • Sample chapter
      • Press Kit
      • Radio show recordings
    • A Forgiveness Journal
    • Spectacular Support Centers
  • Blog
  • Resources
    • Your Company Culture Quiz
    • White Papers
    • Partners
  • About Brio
    • Client Results
    • Brio Team
    • Community Involvement
  • Contact