Effective Communication Skills

• Pre-workshop: Myers-Briggs Type Indicator assessment
• The business case for effective communications
• Every person has different communication styles
  • Understanding your own style
  • How to work with other styles
• Communication flow
• Ladder of inference and how to avoid it for best communication
• Using neutral language:
  • ‘I” and “We” statements instead of “You” statements
  • Use of passive voice in volatile situations
• Communication techniques:
  • Active listening
  • Paraphrasing
  • Voice inflection & body language
  • Noticing how it lands
• Exercise and role play