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Effective Communication Skills

Effective Communication Skills

  • Pre-workshop: Myers-Briggs Type Indicator assessment
  • The business case for effective communications
  • Every person has different communication styles
    • Understanding your own style
    • How to work with other styles
  • Communication flow
  • Ladder of inference and how to avoid it for best communication
  • Using neutral language:
    • ‘I” and “We” statements instead of “You” statements
    • Use of passive voice in volatile situations
  • Communication techniques:
    • Active listening
    • Paraphrasing
    • Voice inflection & body language
    • Noticing how it lands
  • Exercise and role play

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Copyright © 2020 Brio Leadership
6106 Sierra Leon, Austin, TX 78759
8
17-706-7027
  • EOS
  • Coaching
    • Team Coaching Assessment
    • Engage >
      • Company Culture Audit
      • The Leadership Challenge
      • Speaking
  • Leadership Development
    • Workshops
    • Management Skills Development >
      • Delegation Skills
      • Effective Communication Skills
      • Time Management Skills
      • Customer Service Skills
      • Coaching & Feedback Skills
      • Women's Leadership Skills
  • Books
    • Happy Mondays
    • Your Company Culture Ecosystem >
      • Sample chapter
      • Press Kit
      • Radio show recordings
    • A Forgiveness Journal
    • Spectacular Support Centers
  • Blog
  • Resources
    • Your Company Culture Quiz
    • White Papers
    • Partners
  • About Brio
    • Client Results
    • Brio Team
    • Community Involvement
  • Contact