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Competition, Customer Service and Company Culture

5/25/2017

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Competition, Customer Service and Company Culture make a company better.


​Last week, I flew from Dallas/Fort Worth to St Louis for my nephew’s graduation.  I left on Wednesday morning on American Airlines and used a mobile boarding pass.  On Saturday, I presciently got to the airport three hours before my departure, hoping to go standby on an earlier flight.  However, I couldn’t get a boarding pass; neither the app on my phone nor the kiosk at the airport recognized my record locator.  I went to the ticket counter, and discovered that my ticket had been cancelled because American Airlines had no record of me getting on the plane in Dallas/Fort Worth, three days previous. 


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6 Hacks to Improve your Culture

5/23/2017

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Improving your company culture is simple but not easy.  Culture transformation is a result of embedding your core values in everything you do. So, that’s the simple part – just tweaking what you already do. But sometimes the execution that gets tricky.  It’s best to identify a handful of small, low-cost items that you can do quickly to improve your culture and get started.  A journey of 10,000 miles begins with a single step.  And, remember that improving your culture improves employee retention, productivity and profitability.  It’s an investment that pays big dividends.

Here are six surprisingly low-cost hacks that can help you kickstart a culture transformation.

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    From the desk of
    ​Kristin Robertson

    • CEO of Brio Leadership
    • Passionate Promoter of Vibrant Company Cultures
    • Catalyst of Leader's Potential 
    • Poodle Lover

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  • EOS
  • Coaching
    • Team Coaching Assessment
    • Engage >
      • Company Culture Audit
      • The Leadership Challenge
      • Speaking
  • Leadership Development
    • Workshops
    • Management Skills Development >
      • Delegation Skills
      • Effective Communication Skills
      • Time Management Skills
      • Customer Service Skills
      • Coaching & Feedback Skills
      • Women's Leadership Skills
  • Books
    • Happy Mondays
    • Your Company Culture Ecosystem >
      • Sample chapter
      • Press Kit
      • Radio show recordings
    • A Forgiveness Journal
    • Spectacular Support Centers
  • Blog
  • Resources
    • Your Company Culture Quiz
    • White Papers
    • Partners
  • About Brio
    • Client Results
    • Brio Team
    • Community Involvement
  • Contact